Customer Support Senior Manager

16.08.2018

Společnost Ariba Czech s. r. o. hledá nové zaměstnance na pozici Customer Support Senior Manager v lokalitě Praha.

Další informace
kontakt emailem
Key Responsibilities & Tasks
1) Operational Leadership
o Globally accountable for customer experience, responsiveness, and resource productivity within preferred care programs
o Drives attainment of regional KPIs, especially SLA, productivity, and knowledge targets
o Ensures consistent process compliance across region for preferred care
o Acts as Liaison to Customer Support within region

2) Strategy
o Design and implement a vision for Customer Support to help improve customer experience and adoption within the region
o Initiates and leads projects with impact beyond own regional area

3) Collaboration
o Builds and maintains strategic direction and alignment with Customer Support leaders across all regions
o Builds and maintains alignment with leaders within Customer Value Organization to drive positive customer outcomes.
o Leads or supports regional initiatives that improve the customer experience and/or goals of SAP Ariba and Customer Support.

4) People Leadership
o Owns people management system within the region, including goals and development plans for all employees.
o Develop managers into next-level leaders and build management bench
o Owns people strategy within preferred care to improve employee engagement and tenure



Experience & Language Requirements

Work Experience

Functional and Technology Experience
General, 5 of experience in customer leadership within SAP Ariba
Demonstrated customer-focused experience, including on-site customer management
Ability to drive execution within area of responsibility and experience in aligning cross-topic objectives & approaches
Experience in strategic thinking and conceptual design of complex projects & programs
Experience in leading virtual teams


Language
* English: Fluent/ Native

Education
University degree in economics/science/mathematics/engineering or equivalent professional experience
stravenky, sickdays, plně hrazená pracovní neschopnost, 5 dní dovolené navíc, příspěvek na penzijní a životní pojištění (po 6-ti měsících), zdravotní péče, roční odměny, možnost dalšího vzdělávání

ID nabídky:  437338624

Adresa nabídky: http://www.agentka.cz/cz/nabidka/437338624

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